Your Privacy Our Priority

Introduction and Policy Scope

This Privacy Policy is issued by wynn33 ("we", "platform" or "wynn33") and applies to all users who access or use the services provided through the wynn33 website. This platform operates under international licensing and complies with applicable data protection requirements.

By registering an account, accessing the website or using any wynn33 service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

This policy covers all information collected through the wynn33 website, mobile applications (if any), email communications, customer support services, and other channels related to the operation of the platform.

Information We Collect

wynn33 collects various categories of information to ensure the services provided are safe, lawful and suited to your needs as a user. This collection is done directly from you or automatically through your use of the platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth (to verify that you are 21 years of age or older)
• Active email address and mobile phone number
• wynn33 account username and password
• E-wallet account information (Touch 'n Go, ShopeePay) or bank details for processing deposits and withdrawals
• Identity verification documents when requested for the KYC (Know Your Customer) process

Information collected automatically:

• IP address and general location information
• Device type, operating system and web browser version used
• Game activity logs and transaction records within the platform
• Cookies and similar tracking technologies to improve the user experience
• Usage data such as pages visited, session duration and interaction patterns

Use of Personal Information

Information collected is used responsibly and solely for legitimate purposes related to the operation of the wynn33 platform. The following are the main purposes for which data is used:

• Creating and managing secure user accounts
• Processing deposits and withdrawals through supported methods — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
• Verifying user identity to comply with anti-money laundering (AML) requirements and KYC procedures
• Delivering customer support via live chat and email in Malay and English
• Sending notifications related to accounts, transactions and policy updates
• Detecting and preventing fraud, money laundering and platform abuse
• Complying with legal obligations and applicable licensing regulations
• Improving the user experience and raising the quality of platform services

Data Sharing and Disclosure

wynn33 does not sell or rent your personal information to any third party. However, there are limited situations where data must be shared to ensure smooth operations and legal compliance:

Third-Party Service Providers:

We work with recognised payment service providers (such as FPX processors and e-wallet gateways) to enable deposit and withdrawal transactions to be processed securely. These providers are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.

Legal Obligations:

User data may need to be disclosed to relevant authorities where there is a court order, a financial crime investigation requirement, or obligations under the international licensing regulations under which wynn33 operates.

Corporate Transfers:

In the event of any merger, acquisition or sale of assets, user information may be transferred as part of that transaction. You will be notified in advance should this occur.

Data Security and Storage

The security of your personal information is a priority for wynn33. We implement appropriate technical and organisational measures to protect data from unauthorised access, loss, destruction or accidental disclosure.

• All communications between your browser and wynn33 servers are protected using 256-bit SSL/TLS encryption
• Passwords are stored in a format processed with a cryptographic hash function — we do not store your password in plain text
• Access to sensitive user data is restricted to staff who require that access to carry out their duties
• Security monitoring systems operate continuously to detect any suspicious access attempts
• Data backups are performed regularly to ensure continuity of service

Your personal data will be retained for as long as your account is active, or for the period required to fulfil the relevant processing purposes and legal obligations. When data is no longer needed, it will be securely deleted or anonymised.

User Rights

As a user of the wynn33 platform, you have certain rights regarding your personal information. wynn33 is committed to making it easy for users to exercise these rights without unnecessary obstacles.

• Right of Access — You have the right to request a copy of the personal information we hold about you
• Right of Rectification — If the data we hold is inaccurate or out of date, you have the right to request that a correction be made
• Right of Erasure — In certain circumstances, you may request that your personal data be deleted from our systems
• Right to Restriction of Processing — You may request that we limit how we process your data in certain circumstances
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes
• Right to Data Portability — You have the right to receive your data in a machine-readable format

To exercise any of the above rights, please contact the wynn33 support team via 24/7 live chat or email. We will process your request within a reasonable timeframe.

Cookies and Tracking Technology

wynn33 uses cookies and similar technologies to improve the user experience, analyse website performance and help us understand how users interact with the platform.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login session verification and security
• Performance Cookies — Help us understand which pages are visited most often and how users navigate the website
• Functional Cookies — Store your preferences such as language and display settings to make future visits easier

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be turned off as they are required for account security.

Protection of Underage Users

wynn33 services are exclusively for users aged 21 and above. Our platform does not allow registration or use by individuals below the specified age limit.

wynn33 does not knowingly collect personal information from underage individuals. If we find that information from an underage user has been collected without our knowledge, the account in question will be terminated and the data will be deleted immediately.

All users are required to go through an age verification process during registration. Identity documents such as MyKad or passport may be required for this purpose.

Privacy Policy Updates

wynn33 reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect as soon as the updated version is published on this website, with the update date revised accordingly.

For material changes — that is, those that significantly affect how we use your personal information — we will notify you via a prominent notice on the website or through the email address you registered with.

Continued use of the wynn33 platform after any amendments take effect will be considered your acceptance of the updated policy. We encourage you to review this policy from time to time.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact the wynn33 privacy team through the following channels:

• Support Email: [email protected]
• 24/7 live chat accessible directly through the wynn33 website

Our support team operates around the clock in Malay and English. We aim to respond to every enquiry within a reasonable timeframe and provide clear, satisfactory answers.